Booking & Payments
How do I book a tour on Iceland Unlocked?
Simply choose your preferred tour, select the date and number of participants, and complete the secure checkout process. You will receive a confirmation email immediately after booking.
Is my payment secure?
Yes. All payments are processed through secure, encrypted payment systems. We do not store your card details.
What payment methods do you accept?
We accept major credit and debit cards including Visa and Mastercard. Some tours may also support Apple Pay or other digital payment options.
When will I receive my booking confirmation?
You will receive a confirmation email instantly after completing your payment. If you do not receive it, please check your spam folder or contact us.
Cancellations & Changes
Can I cancel my tour?
Most tours offer free cancellation up to 24 hours before departure. Cancellation policies may vary, so always check the specific tour details before booking.
How do I cancel or modify my booking?
You can use the link provided in your confirmation email to manage your booking, or contact us directly for assistance.
What happens if a tour is cancelled due to weather?
If a tour is cancelled due to weather or safety reasons, you will be offered a new date or a full refund.
Will I receive a refund if I cancel within the allowed time?
Yes. If you cancel within the free cancellation window, you will receive a full refund according to the tour’s policy.
About Our Tours
Are your tours guided?
Yes. All tours listed on Iceland Unlocked are operated by licensed and experienced tour providers in Iceland.
Are tours suitable for families?
Many tours are family friendly, but some activities have age restrictions. Please check the tour description for details.
Do you operate the tours yourselves?
Iceland Unlocked partners with trusted local tour operators. We carefully select providers to ensure high quality experiences.
What should I bring on a tour?
We recommend dressing in layers and bringing waterproof outerwear. Specific equipment requirements are listed on each tour page.
Website & Support
What is Iceland Unlocked?
Iceland Unlocked is a travel platform that helps visitors discover and book high quality tours, find travel information, and access our Premium Iceland Travel Map.
Can you help me plan my trip?
Yes. You can use our Trip Planner page to submit your travel details and we will help guide you with recommendations.
Do you offer package deals with hotels and cars?
Currently, we focus on day tours and travel resources. Accommodation and car rentals are booked separately.
How can I contact support?
You can reach us through our Contact page. We aim to respond as quickly as possible.